Using SOPs Effectively
- Start with the policy — confirm you understand the rule before executing steps.
- Follow the checklist — each SOP contains a sequenced checklist or flow that can be adopted directly.
- Capture evidence — log artefacts, approvals, or links as you complete steps.
- Share improvements — suggest updates through pull requests or by contacting the documented owner.
SOP Library
HR SOPs
Hiring, onboarding, leave, and performance conversation procedures.
IT SOPs
Access provisioning, incident response, and vendor onboarding workflows.
Commercial SOPs
Lead qualification, contracting, and customer health management steps.
SOP Lifecycle
- Draft created alongside the policy proposal.
- Dry run with the core user group and capture time-to-complete metrics.
- Publish once policy is approved and train all impacted roles.
- Monitor adoption metrics; iterate when friction emerges.
Templates
Use the following structure when drafting a new SOP:
---
title: Example SOP Title
description: Short summary of the SOP.
audience: Target group
department: Department owner
category: SOP
url: https://policies.maisonrmi.com/docs/sops/example
keywords:
- keyword-one
- keyword-two
---
## Purpose
Why this SOP exists and what policy it supports.
## Scope
Who, what, and when the SOP applies.
## Preconditions
- Required tools or approvals.
- Dependencies or data inputs.
## Procedure
1. Step one.
2. Step two.
3. Step three.
## Post-Completion
- Logging, follow-up actions, or review cadence.