Company Snapshot
Maison Retail Management International (MaisonRMI) connects luxury retail brands with premium customer experiences. Our multidisciplinary teams span product, engineering, operations, and client services across three continents.
- Headquarters: Singapore with hubs in Paris, London, and New York.
- Incorporation: MaisonRMI Pte. Ltd. (Singapore) and MaisonRMI Ltd. (UK subsidiary).
- Leadership: Executive team led by CEO Camille Laurent with directors for Product, Commercial Operations, and People.
- Mission: Deliver delightful, compliant, and data-informed retail operations for the Maison group of brands.
Governance & Oversight
We operate a matrix governance model anchored on three councils:
- Compliance Council – Oversees policy lifecycle management, legal sign-off, and regulatory obligations.
- Customer Trust Council – Defines the service promise, brand protection measures, and escalation pathways.
- Platform Steering Committee – Prioritises technology investments and ensures platform reliability targets are met.
Each council meets monthly with published notes in Notion. Summaries and required actions are circulated via the #company-comms Slack channel within 48 hours.
Operating Framework
- Cadence: Quarterly OKR planning with mid-quarter reviews; cross-functional demos every Friday.
- Tooling: Google Workspace, Slack, Notion, Linear, and Looker are considered systems of record unless otherwise stated.
- Risk Management: Enterprise risk register maintained by the COO with quarterly reporting to the board.
- Data Protection: Regional Data Protection Officers provide localised guidance supported by the IT Security & Operations Policy.
Related Resources
Questions about corporate structure or governance can be sent to [email protected].